Refund Policy

It's really important to us that you love your Mamamuti products.

If you have any questions about our products before you make your purchase please reach out to us at hello@mamamuti.com.

Mamamuti does not offer returns or refunds of opened product as this is a food product.

Mamamuti does not offer refunds for melted product, as it is still very much usable and its health + flavour properties have not been impacted.

Mamamuti does not offer returns or refunds for cacao that did not deliver on time: see the details of our shipping policy below.

In cases excluding situations described in above, Mamamuti will offer a refund less 25% restocking fee for unopened product returned to us within 21 days. Send an email to hello@mamamuti.com letting us know with your order number in the subject line, and send the product back to: 29 Taipari Avenue, Raglan, Waikato, 3225. Shipping charges are at your cost.

We are not able to refund shipping charges. If the product arrives back at Mamamuti melted, we won't refund the cost. Please make sure that any returns are well-packaged. We recommend using a tracked method of return delivery, as we are unable to accept responsibility for lost return parcels.

Only regular priced items may be refunded, unfortunately sale or discounted items cannot be refunded and we do not issue refunds for change of mind.

We’d love to help

If you have other questions not covered here, please reach out to us at hello@mamamuti.com and we will be in touch soon! We very much believe in the quality of our product - please contact us if you are unsatisfied in any way and we will do our best to help.

Ethics

We work alongside The Cacao Ambassador to source our cacao directly from small cacao farming communities. We trade directly, eliminating the need for brokers, which means the farmers have a voice and receive so much more for their labour, skills and service. Your support has a huge impact on these growers, their families and communities.

Sustainability

We believe that the planet comes first. We are committed to making environmentally conscious choices and taking responsibility for our impact on the Earth. We are proud to offer sustainable, 100% compostable packaging, that can be returned to the earth in a beneficial way.

Shipping

We offer free shipping on orders over NZD $70. Our packaging is 100% plastic-free. We use eco-friendly materials, carefully selected to meet our high standards of environmental responsibility while still maintaining the necessary functionality and protection for the products being shipped.

WHOLESALE

Be the change you want to see in the world and become a Mamamuti Gaurdian. Share Mamamuti's pure and ethically sourced cacao products with your community. Support sustainable sourcing and promote conscious consumerism. Let's grow together! Yes, I'm interested